Features
Below is a comprehensive list of features that the Streamline property management software offers.
Website Integration and Online Booking
Capture the attention of your audience with a state of the art online booking system. Increase your reservations by offering visitors the ability to submit property requests or confirm reservations. Integrate the Streamline system directly into your website using Wordpress Plug-ins, XML/API, or by using I-frames. Choose from one of our many website templates or integrate into your existing site.
Lead Management System for VRBO/Homeaway/FlipKey
Save time and money by utilizing the VRBO, Homeaway and Flipkey lead management system. Seamlessly bring leads from these marketing sources into your reservation system to be converted with ease. Track these leads through an official sales flow and run employee performance reviews to see response times and conversion percentages. This feature will increase your conversion rate and make your life as a property manager much easier.
VRBO/Homeaway/Flipkey Calendar Integration
Manage all your calendars in one place. Streamline automatically updates your VRBO, Homeaway and Flipkey calendars for you as you make reservations in the system. This will save you from the headaches of double booking and cuts down on operational costs. Having a property management software that manages all of your leads and calendars from these marketing channels will do wonders for your company.
Wordpress Plug-ins
Seamlessly integrate your property management software into any Wordpress website template for online booking and content management. Streamlines powerful Wordpress plug-in system provides dynamic flexibility and ultimate control over your website and how it operates with your system database. This is a practice and cost effective solution for any vacation rental or property management company.
Accounting Suite
Streamline has a powerful double entry trust accounting system and it also has the ability to integrate seamlessly with QuickBooks. An internal Chart of accounts allows the user to track assets, payables, revenues, and expenses. The rental management software gives you the ability to create statements for owners and vendors. It also allows you to write checks to owners and vendors. Additionally, 1099’s can be produced and sent to owners and vendors at the end of the year.
Housekeeping Module
The Streamline housekeeping module allows housekeepers and/or housekeeping mangers to login to a dedicated portal with housekeeping functionality only. A company has the choice of running housekeeping through the administrative or front desk modules but they can also provide each housekeeper with their own system.
Owner Module
Streamline offers a state of the art Owner Module. Through this module owners have the ability to access a variety of tools specifically related to their unit. They can view their calendar, view statements, upload photos, insert maintenance issues, make owner reservations, and more. Offering this module to your owners will speak volumes about your company and enhance owner satisfaction.
Front Desk/Reservationist Module
Typically companies have reservation agents that primarily make and manage reservations. These agents do not usually have access to many of the company’s administrative tools such as accounting, property setup, user management, etc. This front desk module gives the front desk operator a wide variety of reservation tools to perform their role with precision.
Administrative Module
Streamline has a powerful and robust administrative module meant for the power users of the company. Within this module a user can setup properties, seasons, accounting, users, coupons and much more. This type of user can manage reservations, guests, owner statements, email marketing and the list goes on. If you want your entire company at your fingertips at all times, this is the module for you.
Travel Agent Modules
To boost reservations and the overall revenue of the company, you have the choice of working with travel agents. The Streamline system is extremely powerful in this area. There are several different types of travel agents available to you depending on how you run your company. Each travel agent type has its own travel agent module. The system tracks commissions and runs travel agent statements to make sure all parties are allotted the accurate funds for reservations.
Email Marketing and Bulkmail System
Streamline offers an internal email marketing system. Seamlessly integrated with the guest management database, this solution can replace your third party email marketing software. You can create custom email marketing campaigns targeted at specific guests using videos, postcards or flyers. This will save you money and time by not have run multiple systems to achieve one goal.
GDS Integration (Global Distribution System)
Streamline is integrated with InnLink and the global distribution system. Properties can be marketed through all the major online travel agents such as Expedia, Orbitz, Priceline, Hotwire, Hotels.com, TravelHero, and Travelocity. This is a great way to boost reservations and increase exposure for your company.
Activity Management and Scheduling
Many property management companies offer services to their guests throughout the stay. Some companies offer transportation, others offer items like chef services and massage therapy. Streamline allows you to charge these types of items to the reservation and then schedule when this activity will take place. You can then run reports to make sure these activities are performed.
Property Flyers
A stylish property flyer will be built automatically for every unit that is loaded in the system. This is an effective marketing tool to show your property off to the public. Each flyer shows a company logo, photos, description, rates, amenities, and can be sent to a potential guest during the booking process.
Quote Generator
The Streamline software allows a reservationist to send a quote for a single property or a group of properties from the booking page. This will save you time and help you convert customers that are still in the shopping process. These companies may need a day, week, or month to think about it. If you provide the guest with a professional quote and a convenient method to reference the quote and your competition does not, you are likely to win the business.
Guest Management System CRM
Keep track of all your past, current, and future guests. Streamline organizes all your guest information and allows you to run reports to find a particular group of guests. The system also allows you to send emails to these groups based on your specific search criteria. The system breaks down, using values and percentages which city, state and country all of your guests are coming from. This is very helpful for marketing prioritization.
Coupon/Discount Management System
Streamline offers a powerful and flexible promotional discounting system. A user can create coupons and discounts by percentage, value, property, reservation type, and for specific time frames. The system also allows a company to reward free nights based on the length of the stay. Coupons can be applied manually or auto-applied during the online booking process. Maximize reservations by combining the promotional discounting system with Streamline’s email marketing platform.
Enterprise Email Management
Oversee your entire company’s email activity. Track employee performance with detailed efficiency reports. Monitor email response times and the content sent out by your employees. Through this system you can automatically bring VRBO/Homeaway/Vacationrentals.com/Flipkey leads into your reservation flow to be converted.
Advanced Document/Email Template System
Streamline offers a powerful document and email template system. Communicate automatically with clients using a wide variety of email triggers. Some of these triggers include reservation creation, check in, check out, 30 days before check in, when a payment is received, and many more. A user can automatically send documents to guests, owners, agents, housekeepers, vendors and administrators. Track the documents that were sent out through the reservation itself or the internal email tracking system.
Owner Website
As properties are inserted into Streamline, the system automatically builds landing pages for owners. Essentially, each property has its own dedicated access point where all the other properties are not shown. This gives owners the ability to direct people to a particular domain where the customer can view and book that owner’s unit. Some property management companies encourage their owners to do their own marketing and the system can provide a higher commission rate to that owner for those rentals.
Short Term Rentals & Long Term Rentals
Many property management software programs are well equipped to handle either short term rentals or long term rentals. Finding a system that has well rounded functionality for both short term and long term rentals can be a challenge. Streamline offers the best of both worlds. There are powerful set of tools for short term rentals and another set of powerful functions that run for the long term rentals. Fortunately, they can both flow smoothly together within one reservation system.
Historical Data Tracking
Regarding the actions that took place in the system, it is sometimes important to be able to track who did what, and when. The system tracks and records all the critical processing information so that a company can always look back and review these details. The historical tracking system can also be taken to another level with our processor report. It allows a user to run a report which shows everything an individual processor did within a time frame. This added level of oversight is beneficial for company security.
Nightly Audits
The primary role of the nightly audit is to recognize revenue based on either check in, check out, nightly or upon the reception of cash. Essentially this process moves funds from a payable ledger into a revenue ledger and furthermore makes these funds available to pay owners while running owner statements. In the audit, you can also review your collection/refund receipts for the day.
Nightly Receipts
Amongst the wide variety of reports that Streamline offers, there is a dedicated receipts report that can be run within any given time frame. It will give you a meaningful look at all payments collected. You can view all payments broken down by payment type, including all refunds. Furthermore, the report will show you exact who collected each payment and when the payment or refund took place.
Reservation Add Ons
Some companies want to sell additional items to the guest either before or after the reservation is made. These items can be sold during the online booking process. They are easily selectable to be applied to the reservation. This is yet another way to increase revenue and at the same time offer your guest an enhanced experience during their stay.
Guest Feedback System
Automatically send an email at check out that allows a guest to leave feedback about their experience with you. As feedback comes into the system you have the ability to show it on the website or in the owner’s module. The system allows you to choose which feedback should be shown. By listing these testimonials on your site, new guests will be more trusting and it will help you make more reservations.
Property Videos & Virtual Tours
Companies can upload property videos and virtual tours into the system. On the website these videos and virtual tours can be displayed for guests as they search for their perfect rental property. This feature can set you apart from your competition. Studies have shown that videos increase conversions significantly.
Charging Rules and Automatic Credit Card Charging
Set charging rules in your system to ensure that all reservations are being collected for based on the charging rules you have defined for your company. By using the charging rules in Streamline, you have the option to tell the system to charge credit cards automatically when the collection date arrives. This can significantly decrease the work load required by your team. You can also run reports to see if any reservations are past due according to your rules.
Internal Check Writing
Your company can physically write checks to owners and vendors through the Streamline property management software. Everything owed to owners and vendors will be tracked in the payables system and when you write checks it will bring down those liabilities. Moreover, you can send 1099’s to owners and vendors at the end of the year for the payments you sent to them. Keep in mind that Streamline does have the ability to integrate directly with QuickBooks online so checks can be written from there too.
Commission Management
Set reservation commission rates for the owners and the agents. Commission rates can be defined at the property level, or overridden at the reservation level. Streamline also gives the ability to define short term commission rates along with long term commission rates depending on your business model.
Owner Charges and Recurring Transactions
The Streamline software allows a company to charge owners in several ways. You can post a single owner charge, multiple owner charges, or recurring owner charges. A user can post hundreds or thousands of owner charges in a matter of seconds. A user can also define recurring owner transactions so that the charges get posted to the owner’s accounts automatically based on the rules for each recurring transaction.
Renting and Non Renting Units
The software supports renting and non-renting units. Some companies have units that they maintain but they do not book through the rental program. These non-renting units can be completely separated and made not available in the booking areas. Renting units and non-renting units can both be run through the owner statements system, but once again they are cleanly separated for ease of use.
Daily/Weekly/Monthly Pricing
The property management software has a flexible pricing system. You can define daily, weekly and monthly rates per season, per room type, or per unit. If your company only runs daily, weekly or monthly during specific timeframes, you can disable certain pricing modules at the season level. The system also allows a user to define specific restrictions, such as Saturday to Saturday only per season as well.
Credit Card Swiping
Streamline allows a company to swipe credit cards directly into the system. We support most USB swiping devices and these can be used on basically any computer with a USB port. This helps keep your system charging all in one system and alleviates the need to double enter credit cards punched into a standard terminal.
